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Software Customers are entitled to Product installation Help for their system administrator to & configuration install and configure Software on their computer hardware. Customerʼs are expected to read and follow all the Software installation instructions found in documentation provided by Tribal. We expect our customerʼs installers to have a sufficient level of familiarity and expertise with computer hardware and operating system on which the customer intends to install the Software. Suspected product defects Assistance in resolving suspected Software errors. Customers will be asked to submit Software files to Tribal so that suspected Software errors can be recreated at our facility. Tribal technical support will either directly, or with the aid of other personnel, resolve these suspected Software errors for customers. We will always try to provide workarounds or service packs to the Software to resolve suspected Software errors. NOTE: Technical support should not be viewed as a substitute for a proper technical training.